Connect with us


How To Effectively Separate Internal and External Communications In Your Company

How To Effectively Separate Internal and External Communications In Your Company

If there is one area of business where things will get all fouled up, it is in the communication route. The situation becomes more confusing when it comes to making a clear distinction between internal and external communications. The last thing you want to do is have the wrong kind of communication with a client because you accidentally confused them for a member of the staff. The following are some suggestions to help prevent these kinds of communication bloopers from occurring inside your business.

The Customer Service Department

The most straight forward way to keep external communications separate from internal communications in a company is to establish a customer service department. The people staffing the customer service department should be trained to specialize in only handling external communications. This department also acts as an effective gatekeeping process that isolates internal business information from the outside world so that customers are only exposed to customer-related matters.

Digital Tickets

When it comes to fielding customer complaints and employee work requests through email, using different types of digital ticketing processes can go a long way towards identifying who the request is coming from. Assigning different tickets for customer issues versus employee issues will help to ensure that the one handling the ticket is responding with the proper type of communication as well. It may even be a smart idea to have someone proofreading each correspondence before resolving a digital ticket and sending that information off to a customer. This way the company will not tarnish its reputation by effectively preventing the wrong response from accidentally leaving their hands.


Much of business today is done via smartphone technology. People using Text Request can convey information at lightning speeds. This is very convenient when it comes to having an app, one strictly for company use, that is capable of sending pictures to everyone in a staff or client list. It is important to make sure that these mass communication listing processes for sending bulk information intelligently knows the difference between information intended for customers and information that is not.


When it comes to accessing data off of the company servers, it is critical to distinguish between an external customer request versus an internal employee request. By granting different types of passwords and user permissions to different groups of individuals, a company’s IT department can more effectively monitor and isolate internal and external communications. This helps to keep from giving the wrong people access to information to which they should never have access.

When a business has properly isolated internal and external communications, this serves as a strong security measure for the company. It generally means that sensitive company information is not going to be leaked to the wrong parties. Rather, the right people will have access to all the information that is intended for their individual viewing purposes.

Recent Posts

Business4 weeks ago

Why Is Quantity Surveying Essential in Construction Industry

Quantity surveying is an essential part of the Australian construction industry. It is the process of calculating and estimating the...

Home Improvement4 weeks ago

How to Maintain Upholstered Furniture

No matter if you have pets or kids, maintaining your upholstered furniture is quite a challenge. Even though vacuuming it...

Business1 month ago

How Do I Find a Good Developer?

Finding a good bubble developer to help build your app or digital product can seem challenging. How can you choose...

Home Improvement1 month ago

When is a right time for home repairs?

Summer is a popular time for a renovation around the globe. While it is true that bright days and warm...

Top Alteryx Competitors Top Alteryx Competitors
Tech2 months ago

Top 15 Alteryx Competitors

The world has seen a tremendous rise in startups and new incorporations in the business world. Companies have great potential...

Lifestyle2 months ago

Latest Wedding Trends for 2023

If you’re planning on getting married this year, chances are you’re probably overwhelmed and confused when it comes to wedding...

Lifestyle2 months ago

Tips To Make The Most Of Your City Break In London!

London is one of the best cities in the world, known for its quintessentially British culture, great nightlife, fantastic museums...

General2 months ago

The Ultimate Guide To Packing For A Trip To London

London is one of the best cities in the world, known for it’s rich history, quintessentially British culture, the best...

Tech2 months ago

Top 15 Web Development IDEs

The web development field has seen sustainable growth throughout the years. As technology is advancing, so is the web development...

devops devops
Tech3 months ago

12 Key DevOps Programming Languages to Still Popular in 2022

“DevOps is not a goal, but a never-ending process of continual improvement.” – Jez Humble Delivering the finest of services...

Entertainment3 months ago

Festival Fashion Style Tips For 2022

Summer is well and truly here and with that comes the festival season! From the biggest stars performing on stage...

Green & Energy3 months ago

4 Tips For Making Your Wardrobe More Sustainable

Everyone is trying to make more of an effort to make their wardrobe more sustainable, but often are unsure where...

General4 months ago

7 tips on how to organize a budget-friendly move

If you are planning a move any time soon, you might be worried about all the expenses that wait for...

Metal Roof Colors Metal Roof Colors
Home Improvement4 months ago

Metal Roof Colors: How to Select the Best Color for a New Roof

Choosing the right type of material for your roof is enough of a hassle already that the question of choosing...

Health4 months ago

Simple Ways To Feel More Confident At The Gym

If you are new to the gym, or you haven’t been in a while, sometimes you might not feel completely...