Connect with us

General

The Hotelier’s Guide To Success

The Hotelier’s Guide To Success

Even the Most Unpleasant Customer Must be Treated with Respect

If you have a hotel, it is guaranteed that you will experience difficult guests. That is why it is essential to have thick skin and not become too angry at criticism, insults, rudeness, etc. You are in the hospitality business and when a guest thinks they are not getting what they expected, they can become difficult. Reasoning with them and coming up with a solution they agree with is the best possible outcome. Sometimes, the smallest extra accommodation will be enough; for example, a free drink or entree at your hotel’s restaurant, or a small deduction to the room price. The lost revenue is little compared to the damage a dissatisfied guest can do to the reputation of a hotel that is just starting out. Of course, if a guest becomes too abusive or becomes violent, it is best to have them removed from the premises with as little altercation as possible.

The Hotelier’s Guide To Success

Ambition

The successful hotelier must have great ambition in order to offer the best hospitality they can. A hotel must be marketed well and offer guests an experience that meets or exceeds their standards. Stephen A. Wynn was integral to making Las Vegas what it is today. Starting with revamping the Golden Nugget, Stephen went on to build the legendary Mirage, Bellagio, and Wynn Vegas. His hotels became successful because they offered and continue to offer guests fantastic food, accommodations, and live entertainment such as Cirque du Soleil and top music acts.

Recognize Talent and Nurture It

Talented staff can make it a lot easier to succeed as a hotelier. As a manager you can only do so much. Regardless of your ambition, you are one person. An employee needs to know that their work is valued and appreciated in order to do their best. This means acknowledging when an employee excels, not just when they do something wrong. William Mackay, manager of the Four Seasons Hong Kong, says to be successful, you need to be able to form good relationships with people. The relationship you have with your top employees is very important.

Training

Making sure that you have concrete guidelines makes for smoother operations. Although training costs time and money, it more than pays for itself with how it affects the satisfaction of your guests. A good employee training program is essential to the success of any hotel.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Recent Posts

3 Keys if You Want to Look Better 3 Keys if You Want to Look Better
Health4 days ago

3 Keys If You Want to Look Better

Are you generally happy with your look these days? In the event you said no, what steps can you take...

What Can You Do to Strengthen Your Business What Can You Do to Strengthen Your Business
Business4 days ago

What Can You Do to Strengthen Your Business?

Operating a business means you have a lot of weight on your shoulders to say the least. With that in...

Should You Buy Real Estate At The End Of 2020 Should You Buy Real Estate At The End Of 2020
Investments4 days ago

Should You Buy Real Estate At The End Of 2020

Experts analyzed the prospects and possible scenarios for the development of events. Residents of the US are warned about the...

How To Be A Confident Person How To Be A Confident Person
Life Hacks6 days ago

How To Be A Confident Person

Attractive, confident, funny, charismatic. These are some characteristics that define an alpha individual. While we all know what the goal...

Why Do Cats Get Diarrhea? Why Do Cats Get Diarrhea?
Pets1 week ago

Why Do Cats Get Diarrhea?

If you’re a pet owner, then you’ll know that one of the most common problems you need to deal with...

Common Reasons For Visiting An Orthopaedic Surgeon Common Reasons For Visiting An Orthopaedic Surgeon
Health2 weeks ago

Common Reasons For Visiting An Orthopaedic Surgeon

Have you suffered regular knee or back pain? Do you feel tired or stiff for a long time after resting...

Best Wholesale Beauty Product Suppliers In 2020 Best Wholesale Beauty Product Suppliers In 2020
Business2 weeks ago

Best Wholesale Beauty Product Suppliers In 2020

Beauty products include a range of goods that are used to care and enhance the appearance of your face, hair,...

Big Things A Digital Marketing Business Conducts Big Things A Digital Marketing Business Conducts
Tech3 weeks ago

Big Things A Digital Marketing Business Conducts

The customary word “ad” is defined as a communication procedure between the group of onlookers and the imminent business moving...

International Shipping In A Global Pandemic International Shipping In A Global Pandemic
Business3 weeks ago

International Shipping In A Global Pandemic

The Covid-19 pandemic completely turned the world on its head, in more ways than one. Beyond the devastating medical challenges,...

8 Ways To Reduce Stoke Risk 8 Ways To Reduce Stoke Risk
Health3 weeks ago

8 Ways To Reduce Stoke Risk

Stroke is the fifth leading cause of death in the United States. To help you understand how severe and common...

Top Whey Protein Recipes To Lose Your Body Fat Top Whey Protein Recipes To Lose Your Body Fat
Lifestyle3 weeks ago

Top Whey Protein Recipes To Lose Your Body Fat

Losing weight and keeping the kilos off is not an easy thing to do. Everything from what you consume to...

5 Amazing SEO Tools to Spy On Your Competitor's Website 5 Amazing SEO Tools to Spy On Your Competitor's Website
Tech3 weeks ago

5 Amazing SEO Tools to Spy On Your Competitor’s Website

So, you’re running an online business, and you surely want your business to get the best results. But, there are...

Keep .eu Domain After Brexit Keep .eu Domain After Brexit
Tech4 weeks ago

Keep .eu Domain After Brexit

Domains are becoming as essential as someone’s own home in the world of internet. Internet users are always looking for...

How To Use Apple Cider Vinegar With Mother To Maximize The Health Benefits How To Use Apple Cider Vinegar With Mother To Maximize The Health Benefits
Lifestyle1 month ago

How To Use Apple Cider Vinegar With Mother To Maximize The Health Benefits

Apple cider vinegar is used in many different household chores like floor washing, cleaning, doing dishes, vegetables and fruits washing,...

8 Tips from Dermatologists For Gorgeous Skin 8 Tips from Dermatologists For Gorgeous Skin
Health1 month ago

8 Tips from Dermatologists For Gorgeous Skin

We all wish of a flawless and glowing skin, but it’s not always easy to figure out the skin care...

Categories

Archives

Trending