Connect with us

General

The Hotelier’s Guide To Success

The Hotelier’s Guide To Success

Even the Most Unpleasant Customer Must be Treated with Respect

If you have a hotel, it is guaranteed that you will experience difficult guests. That is why it is essential to have thick skin and not become too angry at criticism, insults, rudeness, etc. You are in the hospitality business and when a guest thinks they are not getting what they expected, they can become difficult. Reasoning with them and coming up with a solution they agree with is the best possible outcome. Sometimes, the smallest extra accommodation will be enough; for example, a free drink or entree at your hotel’s restaurant, or a small deduction to the room price. The lost revenue is little compared to the damage a dissatisfied guest can do to the reputation of a hotel that is just starting out. Of course, if a guest becomes too abusive or becomes violent, it is best to have them removed from the premises with as little altercation as possible.

The Hotelier’s Guide To Success

Ambition

The successful hotelier must have great ambition in order to offer the best hospitality they can. A hotel must be marketed well and offer guests an experience that meets or exceeds their standards. Stephen A. Wynn was integral to making Las Vegas what it is today. Starting with revamping the Golden Nugget, Stephen went on to build the legendary Mirage, Bellagio, and Wynn Vegas. His hotels became successful because they offered and continue to offer guests fantastic food, accommodations, and live entertainment such as Cirque du Soleil and top music acts.

Recognize Talent and Nurture It

Talented staff can make it a lot easier to succeed as a hotelier. As a manager you can only do so much. Regardless of your ambition, you are one person. An employee needs to know that their work is valued and appreciated in order to do their best. This means acknowledging when an employee excels, not just when they do something wrong. William Mackay, manager of the Four Seasons Hong Kong, says to be successful, you need to be able to form good relationships with people. The relationship you have with your top employees is very important.

Training

Making sure that you have concrete guidelines makes for smoother operations. Although training costs time and money, it more than pays for itself with how it affects the satisfaction of your guests. A good employee training program is essential to the success of any hotel.

Continue Reading
Click to comment

You must be logged in to post a comment Login

Leave a Reply

Recent Posts

Travel10 hours ago

5 Tips For Getting Around in Vegas

Las Vegas is always on most travelers’ to Do list. Travelers to Las Vegas usually choose to fly. Many airlines...

Education17 hours ago

5 Different Engineering Degrees You Can Study

Engineering is no longer the fearsome career path it once might have been. Engineering courses of study and achievement of...

Home Improvement4 days ago

Sparks and Smoke: 6 Signs Your House Needs Rewiring

If you bought an existing home, it’s likely the wiring was done a long time ago. Over the last few...

Autos5 days ago

Master Mechanic: How to Learn More About Your Vehicle

Driving a vehicle on a regular basis is one thing. Understanding how it works, however, is a whole other ball...

packers and movers packers and movers
Home Improvement6 days ago

Tips to choose packers and movers to help move your office space

Numerous moving companies in India help make your move to any city as smooth as possible. They offer quality and...

Health1 week ago

Enjoy Responsibly: The Safest Methods for Using Cannabis

As cannabis is becoming more and more legalized across the nation, people are becoming more curious about its uses. With...

moving services in Toronto moving services in Toronto
Home Improvement1 week ago

Tips on finding moving companies in Toronto providing comfortable moving services

Moving to an interstate location shall be stressful, especially if you are about to relocate on your own. Hiring professional...

Autos2 weeks ago

Choosing the Right Tail Lights for Your Car or Bike

If you need new tail lights for your car or bike, you’ll want to take several factors into consideration so...

End of lease cleaning in Melbourne End of lease cleaning in Melbourne
Home Improvement2 weeks ago

End of lease cleaning in Melbourne – Move in and Move out easily

If you are a tenant, you are sure to be aware of the fact that you get to move into...

team in Sydney team in Sydney
Lifestyle2 weeks ago

Tips in finding a trustworthy removalists team in Sydney

Relocating to a newly rented or leased house space can be a tedious and time-consuming process to perform on your...

Lifestyle2 weeks ago

4 Fashion Additions to Complete Your Outfit

A wonderful outfit can make you appear and feel like someone who can conquer the world without even breaking a...

Autos2 weeks ago

How to Go about Selling an Old Car for Parts

Selling an old car for parts is easier than most people realize, and your junker could be worth quite a...

Business3 weeks ago

4 Things to Consider Before Choosing a Feed Tank for Your Manufacturing

In every day manufacturing you may find that you need a feed tank for your operation. Selecting the right feed...

Tech3 weeks ago

How to Find a Phone that Fits your Needs

Are you looking to buy a phone that may suit your needs without poking a hole in your wallet? You...

Lifestyle4 weeks ago

Elegant Dinner: 4 Ways to Fancify Your Next Get-Together

Throwing a social gathering in the comfort of your own home can be a joy. If you want your upcoming...

Categories

Archives

Trending