Connect with us

Business

The Advantages Of Dealing With Your Business Customers Face To Face

When it comes to having a small business, your customers are the #1 thing. It may seem a bit clichéd but “the customer is always right” holds true just as much today as it did when retailers started to popularize the customer-centric model in the early 1800s. Dealing with customers today has changed, though, and with the popularity of smartphones, email, and social media many businesses are interacting and dealing with customers online instead of face-to-face. While there may seem to be an advantage of keeping things online, there are a few distinct advantages that dealing with customers in person will always have.
The Advantages Of Dealing With Your Business Customers Face To Face

It’s More Personal

We are very visual people and we like to put a “face” with the person we’re talking to, especially if we have some type of issue that needs to be dealt with. If you only deal with your customers online or over the phone, though, that’s virtually impossible. If you meet with your clients face-to-face you are able to show emotion and you’re ultimately able to connect with your customer on a more intimate, personal level.
When dealing with a happy customer you obviously want to see the smile on their face, and it’s an amazing feeling to see how satisfied they are. The problem usually comes up, though, when dealing with an unhappy customer. They’re mad and you don’t want to be anywhere near them. The truth is, though, that meeting face-to-face is going to be the quickest, most efficient way to calm them down. You can work closely and immediately (unlike email which takes time to read/deliver) and body language plays a big role.

It’s Cost Effective

Without being physically available for your customers to talk to, you’re going to end up spending a lot more money dealing with phone calls and answering emails. Small business loan provider www.wongaforbusiness.com uses this model and operates their business completely from the web and because of that they receive hundreds of phone calls and emails every day that ultimately drain resources. If you have to answer emails all day you aren’t going to be working. The only solution that will allow you to run your business would be to increase staff which, in the end, still takes a financial toll.
Ultimately the money you can save and (more importantly) the personal level at which you can reach your clients and customers make having a physical presence and actually meeting face-to-face greatly outweighs the convenience of a strictly online system of customer service.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published.

Recent Posts

Business3 days ago

Why Is Quantity Surveying Essential in Construction Industry

Quantity surveying is an essential part of the Australian construction industry. It is the process of calculating and estimating the...

Home Improvement5 days ago

How to Maintain Upholstered Furniture

No matter if you have pets or kids, maintaining your upholstered furniture is quite a challenge. Even though vacuuming it...

Business1 week ago

How Do I Find a Good Bubble.io Developer?

Finding a good bubble developer to help build your app or digital product can seem challenging. How can you choose...

Home Improvement2 weeks ago

When is a right time for home repairs?

Summer is a popular time for a renovation around the globe. While it is true that bright days and warm...

Top Alteryx Competitors Top Alteryx Competitors
Tech4 weeks ago

Top 15 Alteryx Competitors

The world has seen a tremendous rise in startups and new incorporations in the business world. Companies have great potential...

Lifestyle1 month ago

Latest Wedding Trends for 2023

If you’re planning on getting married this year, chances are you’re probably overwhelmed and confused when it comes to wedding...

Lifestyle1 month ago

Tips To Make The Most Of Your City Break In London!

London is one of the best cities in the world, known for its quintessentially British culture, great nightlife, fantastic museums...

General1 month ago

The Ultimate Guide To Packing For A Trip To London

London is one of the best cities in the world, known for it’s rich history, quintessentially British culture, the best...

Tech2 months ago

Top 15 Web Development IDEs

The web development field has seen sustainable growth throughout the years. As technology is advancing, so is the web development...

devops devops
Tech2 months ago

12 Key DevOps Programming Languages to Still Popular in 2022

“DevOps is not a goal, but a never-ending process of continual improvement.” – Jez Humble Delivering the finest of services...

Entertainment2 months ago

Festival Fashion Style Tips For 2022

Summer is well and truly here and with that comes the festival season! From the biggest stars performing on stage...

Green & Energy2 months ago

4 Tips For Making Your Wardrobe More Sustainable

Everyone is trying to make more of an effort to make their wardrobe more sustainable, but often are unsure where...

General3 months ago

7 tips on how to organize a budget-friendly move

If you are planning a move any time soon, you might be worried about all the expenses that wait for...

Metal Roof Colors Metal Roof Colors
Home Improvement3 months ago

Metal Roof Colors: How to Select the Best Color for a New Roof

Choosing the right type of material for your roof is enough of a hassle already that the question of choosing...

Health3 months ago

Simple Ways To Feel More Confident At The Gym

If you are new to the gym, or you haven’t been in a while, sometimes you might not feel completely...

Categories

Archives

Trending