Connect with us

Business

Why Nurse Telephone Triage Is An Important Part Of An Answering Service

Many medical offices understand the need for a call center. After all, patients could pick up the telephone at any time of the day and night, and they need to reach someone, not a cold answering machine. However, not all call centers offer the same options and many of them aren’t even ideal of medical facilities.
Obviously, you should choose a company that ensures all employees are properly HIPAA trained. This is required by law since they could hear or write down sensitive patient information. However, to offer the best service to your patients, you may want to go beyond the basics of choosing a medical answering service. You may want to consider such important options as nurse telephone triage.
nurseoncall
What Happens When Your Patients Call?
When your patients call your office currently, what happens? If you don’t have a medical answering service, then they may get just a ringing telephone or an answering machine, which is far from professional. Even if you currently do have an answering service, they may not be getting the best results.
Usually, if patients call after hours, they will be calling with questions. With a basic call center, none of those questions can be answered. Instead, all the operator can do is take down a message and then forward it to you. This can leave patients frustrated, scared, or worried that you aren’t providing the best in care.
People need to know that you care about them at your medical facility, and without the right services through your call center, you could be making them think they aren’t your top priority.
What Happens When You Choose Nurse Telephone Triage?
If you add nurse telephone triage to your service, then something very different will happen when your patients call. If they have a medical question, then they can be transferred to a live, trained registered nurse who can actually, legally answer those questions. Additionally, the nurse will be able to determine if the patient is in an emergency situation and request help for them.
Most people are looking for simple peace of mind when they call your office after hours. They may even know that nothing is really wrong, but they just need to hear it from someone else. An operator can’t legally respond to any patient questions, but things are different when you have added a nurse telephone triage service. Now, someone actually can answer the questions and put the patient’s mind at ease.
This will lessen the number of messages you have each day and your patients will know that they are top priority in your practice. Not all medical answering services are the same, so you need to ensure that you choose one that does. If you don’t already have such a service, then you can shop around and pick the right one. Always be sure to ask about nurse telephone triage options before you purchase any services.
When you operate a medical facility, you have certain responsibilities to your patients. You must always be available to them in some way, even when your office is closed. An answering service can provide that availability, but it can’t deal with questions, concerns, or worries your patients have after hours. When you add on a nurse telephone triage service, you can change what happens when patients call. By providing someone who can answer questions, you can put your patients’ minds at ease and give them medical help no matter the hour of the day.
Kurt Duncan is the Director of Operations of MedConnectUSA.com. MedConnectUSA is a leading medical answering service and has been serving the healthcare industry since 1991.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published.

Recent Posts

Business3 days ago

Why Is Quantity Surveying Essential in Construction Industry

Quantity surveying is an essential part of the Australian construction industry. It is the process of calculating and estimating the...

Home Improvement5 days ago

How to Maintain Upholstered Furniture

No matter if you have pets or kids, maintaining your upholstered furniture is quite a challenge. Even though vacuuming it...

Business1 week ago

How Do I Find a Good Bubble.io Developer?

Finding a good bubble developer to help build your app or digital product can seem challenging. How can you choose...

Home Improvement2 weeks ago

When is a right time for home repairs?

Summer is a popular time for a renovation around the globe. While it is true that bright days and warm...

Top Alteryx Competitors Top Alteryx Competitors
Tech4 weeks ago

Top 15 Alteryx Competitors

The world has seen a tremendous rise in startups and new incorporations in the business world. Companies have great potential...

Lifestyle1 month ago

Latest Wedding Trends for 2023

If you’re planning on getting married this year, chances are you’re probably overwhelmed and confused when it comes to wedding...

Lifestyle1 month ago

Tips To Make The Most Of Your City Break In London!

London is one of the best cities in the world, known for its quintessentially British culture, great nightlife, fantastic museums...

General1 month ago

The Ultimate Guide To Packing For A Trip To London

London is one of the best cities in the world, known for it’s rich history, quintessentially British culture, the best...

Tech2 months ago

Top 15 Web Development IDEs

The web development field has seen sustainable growth throughout the years. As technology is advancing, so is the web development...

devops devops
Tech2 months ago

12 Key DevOps Programming Languages to Still Popular in 2022

“DevOps is not a goal, but a never-ending process of continual improvement.” – Jez Humble Delivering the finest of services...

Entertainment2 months ago

Festival Fashion Style Tips For 2022

Summer is well and truly here and with that comes the festival season! From the biggest stars performing on stage...

Green & Energy2 months ago

4 Tips For Making Your Wardrobe More Sustainable

Everyone is trying to make more of an effort to make their wardrobe more sustainable, but often are unsure where...

General3 months ago

7 tips on how to organize a budget-friendly move

If you are planning a move any time soon, you might be worried about all the expenses that wait for...

Metal Roof Colors Metal Roof Colors
Home Improvement3 months ago

Metal Roof Colors: How to Select the Best Color for a New Roof

Choosing the right type of material for your roof is enough of a hassle already that the question of choosing...

Health3 months ago

Simple Ways To Feel More Confident At The Gym

If you are new to the gym, or you haven’t been in a while, sometimes you might not feel completely...

Categories

Archives

Trending