Connect with us

Business

Why Nurse Telephone Triage Is An Important Part Of An Answering Service

Many medical offices understand the need for a call center. After all, patients could pick up the telephone at any time of the day and night, and they need to reach someone, not a cold answering machine. However, not all call centers offer the same options and many of them aren’t even ideal of medical facilities.
Obviously, you should choose a company that ensures all employees are properly HIPAA trained. This is required by law since they could hear or write down sensitive patient information. However, to offer the best service to your patients, you may want to go beyond the basics of choosing a medical answering service. You may want to consider such important options as nurse telephone triage.
nurseoncall
What Happens When Your Patients Call?
When your patients call your office currently, what happens? If you don’t have a medical answering service, then they may get just a ringing telephone or an answering machine, which is far from professional. Even if you currently do have an answering service, they may not be getting the best results.
Usually, if patients call after hours, they will be calling with questions. With a basic call center, none of those questions can be answered. Instead, all the operator can do is take down a message and then forward it to you. This can leave patients frustrated, scared, or worried that you aren’t providing the best in care.
People need to know that you care about them at your medical facility, and without the right services through your call center, you could be making them think they aren’t your top priority.
What Happens When You Choose Nurse Telephone Triage?
If you add nurse telephone triage to your service, then something very different will happen when your patients call. If they have a medical question, then they can be transferred to a live, trained registered nurse who can actually, legally answer those questions. Additionally, the nurse will be able to determine if the patient is in an emergency situation and request help for them.
Most people are looking for simple peace of mind when they call your office after hours. They may even know that nothing is really wrong, but they just need to hear it from someone else. An operator can’t legally respond to any patient questions, but things are different when you have added a nurse telephone triage service. Now, someone actually can answer the questions and put the patient’s mind at ease.
This will lessen the number of messages you have each day and your patients will know that they are top priority in your practice. Not all medical answering services are the same, so you need to ensure that you choose one that does. If you don’t already have such a service, then you can shop around and pick the right one. Always be sure to ask about nurse telephone triage options before you purchase any services.
When you operate a medical facility, you have certain responsibilities to your patients. You must always be available to them in some way, even when your office is closed. An answering service can provide that availability, but it can’t deal with questions, concerns, or worries your patients have after hours. When you add on a nurse telephone triage service, you can change what happens when patients call. By providing someone who can answer questions, you can put your patients’ minds at ease and give them medical help no matter the hour of the day.
Kurt Duncan is the Director of Operations of MedConnectUSA.com. MedConnectUSA is a leading medical answering service and has been serving the healthcare industry since 1991.

Continue Reading

Recent Posts

Business3 days ago

The Invisible Hands: Unveiling How Food Distributors Influence the Quality of Our Foods

Ever found yourself wondering why the tomatoes in your salad taste particularly fresh or why your preferred brand of coffee...

Marketing3 days ago

Webflow CMS: A Comprehensive Guide

Webflow is a powerful tool that allows you to create and manage dynamic websites without needing to code. It’s a...

Business3 days ago

The Three Most Important Benefits You Should Offer To Your Employees

Offering your employees a range of benefits on top of regular salary increases will really help to show that you...

Business3 weeks ago

Business Tips For Protecting Your Finances During A Recession

In 2024, taking the necessary steps to protect your finances for your business is now more important than ever. The...

Green & Energy1 month ago

Air Conditioning Installation: What You Need to Know

When it comes to getting an air conditioning unit installed, can significantly improve your comfort and home environment, especially during...

Marketing1 month ago

Marketing Tips For A Gym Wear Brand

When starting a gym wear brand, there are a few things you need to do and one of them is...

General2 months ago

Social Media Marketing: What Are All The Types?

Social media marketing is a tool that is a must-have in today’s digital age. it’s very rare that businesses can...

Business2 months ago

How To Become A Property Developer

There are several reasons why an individual will want to become a property developer. One of the main reasons for...

Business2 months ago

Remote Delivery Innovations: Case Studies from Leading E-commerce Brands

People have gone through much change in the past few years when it comes to online shopping. Nowadays, when delivery...

Business3 months ago

Why are Brits turning to online-only banks?

For years, large, conventional banks held all the aces when it comes to citizens’ finances in the UK. HSBC, Lloyds...

5 Important Web Design Considerations to Make For Better SEO 5 Important Web Design Considerations to Make For Better SEO
Tech3 months ago

5 Important Web Design Considerations to Make For Better SEO

Ever since the birth of search engines, practices in optimising websites for better search rankings have changed considerably. Where it...

SEO4 months ago

The Importance of Local SEO for Small Businesses

There are many different types of businesses and all of them will require online marketing however, with a small business,...

General4 months ago

Understanding The Unsung Heroes: Cool Rooms And The Importance Of Regular Repairs

Everybody loves a breath of fresh air when entering a superstore! But have you ever wondered who’s working backstage to...

Home Improvement7 months ago

How To Add More Value To Your Home

If you have some spare cash in the bank, it is likely you would like to spend it on your...

Lifestyle7 months ago

What is a Deep Plane Facelift

Cosmetic surgery is a choice that needs a lot of research and when it comes to thinking about a facelift...

Categories

Archives

Trending