Connect with us

Business

Lost Sales: Business Flaws that Make Customers Buy Elsewhere

The downfall of a company may be related to faulty products, a lack of demand, improper pricing or other common issues. However, even companies that have a great product that is priced right may falter and even fail for other reasons. Some of these reasons relate to a poor business strategy or issues with execution. Through a customer’s own bad experiences with your company in these areas or through word-of-mouth commentary from other dissatisfied customers, demand for your offerings may decline dramatically. These are some of the more common issues that may make customers take their business elsewhere.

Slow Delivery or Long Wait Times

Today’s world is one of instant or quick gratification. Customers do not want to wait for an extended period of time for a product to be available or for it to be shipped to them. In addition, customers often expect rapid service. This includes service in a showroom as well as support over the phone. Customers may assume that you do not have the infrastructure to provide great service, or they may assume that your company does not care about customer service if they have to wait a long time. Both of these assumptions can be detrimental to your business.

Payment Processing Issues

Regardless of whether you accept payments in a brick-and-mortar environment, via a mobile payment terminal or online, payment processing issues can make your company look unprofessional or even dishonest at times. For example, if your mobile payment terminal is down and your team is forced to only accept cash or checks, this can be a huge inconvenience to customers and may impact your company’s image. As another example, if your company uses online game payment solutions that are second-rate, double-billing or other issues could make your company seem untrustworthy.

A Stressful Warranty Claims Process

Offering a warranty on your products is an excellent idea because it tells your customers that you stand behind the quality of the products. It gives them some assurance that they are buying a good product. However, if your company develops a reputation for having a difficult warranty claims process or for not honoring warranty claims altogether, the benefits of a warranty are nullified. More than that, your company may get a bad reputation because of this, and it may be difficult to improve your reputation.

You can see that your company’s operations and overall execution are just as important to its success and profitability as the products or services offered and your pricing. A smart way to determine if these or other issues are impacting your company today is to conduct a customer survey. Be prepared to take action quickly if you identify these or other similar problems.

Recent Posts

Travel1 day ago

5 Tips For Getting Around in Vegas

Las Vegas is always on most travelers’ to Do list. Travelers to Las Vegas usually choose to fly. Many airlines...

Education1 day ago

5 Different Engineering Degrees You Can Study

Engineering is no longer the fearsome career path it once might have been. Engineering courses of study and achievement of...

Home Improvement5 days ago

Sparks and Smoke: 6 Signs Your House Needs Rewiring

If you bought an existing home, it’s likely the wiring was done a long time ago. Over the last few...

Autos5 days ago

Master Mechanic: How to Learn More About Your Vehicle

Driving a vehicle on a regular basis is one thing. Understanding how it works, however, is a whole other ball...

packers and movers packers and movers
Home Improvement7 days ago

Tips to choose packers and movers to help move your office space

Numerous moving companies in India help make your move to any city as smooth as possible. They offer quality and...

Health1 week ago

Enjoy Responsibly: The Safest Methods for Using Cannabis

As cannabis is becoming more and more legalized across the nation, people are becoming more curious about its uses. With...

moving services in Toronto moving services in Toronto
Home Improvement1 week ago

Tips on finding moving companies in Toronto providing comfortable moving services

Moving to an interstate location shall be stressful, especially if you are about to relocate on your own. Hiring professional...

Autos2 weeks ago

Choosing the Right Tail Lights for Your Car or Bike

If you need new tail lights for your car or bike, you’ll want to take several factors into consideration so...

End of lease cleaning in Melbourne End of lease cleaning in Melbourne
Home Improvement2 weeks ago

End of lease cleaning in Melbourne – Move in and Move out easily

If you are a tenant, you are sure to be aware of the fact that you get to move into...

team in Sydney team in Sydney
Lifestyle2 weeks ago

Tips in finding a trustworthy removalists team in Sydney

Relocating to a newly rented or leased house space can be a tedious and time-consuming process to perform on your...

Lifestyle2 weeks ago

4 Fashion Additions to Complete Your Outfit

A wonderful outfit can make you appear and feel like someone who can conquer the world without even breaking a...

Autos2 weeks ago

How to Go about Selling an Old Car for Parts

Selling an old car for parts is easier than most people realize, and your junker could be worth quite a...

Business3 weeks ago

4 Things to Consider Before Choosing a Feed Tank for Your Manufacturing

In every day manufacturing you may find that you need a feed tank for your operation. Selecting the right feed...

Tech3 weeks ago

How to Find a Phone that Fits your Needs

Are you looking to buy a phone that may suit your needs without poking a hole in your wallet? You...

Lifestyle4 weeks ago

Elegant Dinner: 4 Ways to Fancify Your Next Get-Together

Throwing a social gathering in the comfort of your own home can be a joy. If you want your upcoming...

Categories

Archives

Trending