Connect with us

Home Improvement

Getting Personal With Landscaping

Getting Personal With Landscaping

As with almost every business out there, customer service and satisfaction are drivers of profitability. You can be the best landscaping company in the world, but if you don’t have good personal skills, chances are you will lose a significant amount of business based on service. The best companies, no matter their skillset, are great at getting on a personal level with their customers. It is important that you continually stay engaged with your customers, because without them, you have no business.

One of the easiest ways to get personal with your customers is by having an informal meeting with them before you get started on whatever project you may be undertaking. For instance, have them show you around the space, tell you what they are envisioning, and perhaps offer some advice or new ideas that you may have. This more casual, friendly setting will not only show them that you really care about their project and their wants and needs, but also that you are approachable and willing to answer any questions or concerns they may have.

Getting Personal With Landscaping

Once you have started the project, make a point to keep your clients updated. Let them know if delays are going to happen and why. They may not be extremely happy, but they will appreciate your honesty and willingness to communicate. Even if everything is going as planned, giving the client updates periodically will let them know that you are really on top of things and willing to go the extra mile to get things done.

On that note, make sure you never promise more than you can deliver. Nothing is sure to doom your business more than broken promises about the product you plan to deliver. If you won’t be able to do something or if the project timeline just won’t work for you and your crew, let the customer know the problems up front. It will be much better for them to be disappointed before committing to the project, rather than leaving them feeling furious and cheated by work that was not up to expectations.

After you finish a project with a client, stay in touch with them. Call each customer a week or so after a project is completed to ensure that everything is still up to satisfaction and no malfunctions have occurred. Send out customer appreciation fliers on occasion to remind them that you are still out there and appreciate their business.  Mail coupons or special offerings to keep them interested in what you have to offer. By staying in touch, you will be the first ones that come to mind when they need another landscaping project complete. You will also be the one that they talk to their friends about. By doing a superb job on their landscaping and getting on a personal level with each and every client, you will be ensuring that when your customers are spreading the word about your business, they are saying good things.

Written by Clark Jones, owner of Tree Frog Complete Grounds Maintenance. Tree Frog is the best company for landscaping Columbia MO has to offer.

Continue Reading

Recent Posts

Home Improvement2 days ago

Sparks and Smoke: 6 Signs Your House Needs Rewiring

If you bought an existing home, it’s likely the wiring was done a long time ago. Over the last few...

Autos3 days ago

Master Mechanic: How to Learn More About Your Vehicle

Driving a vehicle on a regular basis is one thing. Understanding how it works, however, is a whole other ball...

packers and movers packers and movers
Home Improvement5 days ago

Tips to choose packers and movers to help move your office space

Numerous moving companies in India help make your move to any city as smooth as possible. They offer quality and...

Health5 days ago

Enjoy Responsibly: The Safest Methods for Using Cannabis

As cannabis is becoming more and more legalized across the nation, people are becoming more curious about its uses. With...

moving services in Toronto moving services in Toronto
Home Improvement6 days ago

Tips on finding moving companies in Toronto providing comfortable moving services

Moving to an interstate location shall be stressful, especially if you are about to relocate on your own. Hiring professional...

Autos1 week ago

Choosing the Right Tail Lights for Your Car or Bike

If you need new tail lights for your car or bike, you’ll want to take several factors into consideration so...

End of lease cleaning in Melbourne End of lease cleaning in Melbourne
Home Improvement1 week ago

End of lease cleaning in Melbourne – Move in and Move out easily

If you are a tenant, you are sure to be aware of the fact that you get to move into...

team in Sydney team in Sydney
Lifestyle1 week ago

Tips in finding a trustworthy removalists team in Sydney

Relocating to a newly rented or leased house space can be a tedious and time-consuming process to perform on your...

Lifestyle2 weeks ago

4 Fashion Additions to Complete Your Outfit

A wonderful outfit can make you appear and feel like someone who can conquer the world without even breaking a...

Autos2 weeks ago

How to Go about Selling an Old Car for Parts

Selling an old car for parts is easier than most people realize, and your junker could be worth quite a...

Business3 weeks ago

4 Things to Consider Before Choosing a Feed Tank for Your Manufacturing

In every day manufacturing you may find that you need a feed tank for your operation. Selecting the right feed...

Tech3 weeks ago

How to Find a Phone that Fits your Needs

Are you looking to buy a phone that may suit your needs without poking a hole in your wallet? You...

Lifestyle3 weeks ago

Elegant Dinner: 4 Ways to Fancify Your Next Get-Together

Throwing a social gathering in the comfort of your own home can be a joy. If you want your upcoming...

Autos3 weeks ago

5 Issues You May Face in the Aftermath of an Auto Accident

Being involved in a motor vehicle accident is something we all would like to avoid. However, no matter how safe...

Business4 weeks ago

5 Ways Guest Posting Can Help Grow Your Online Audience

Guest blogging is the process of posting your original content on someone else’s website. This might seem like a counterproductive...