As with almost every business out there, customer service and satisfaction are drivers of profitability. You can be the best landscaping company in the world, but if you don’t have good personal skills, chances are you will lose a significant amount of business based on service. The best companies, no matter their skillset, are great at getting on a personal level with their customers. It is important that you continually stay engaged with your customers, because without them, you have no business.
One of the easiest ways to get personal with your customers is by having an informal meeting with them before you get started on whatever project you may be undertaking. For instance, have them show you around the space, tell you what they are envisioning, and perhaps offer some advice or new ideas that you may have. This more casual, friendly setting will not only show them that you really care about their project and their wants and needs, but also that you are approachable and willing to answer any questions or concerns they may have.
Once you have started the project, make a point to keep your clients updated. Let them know if delays are going to happen and why. They may not be extremely happy, but they will appreciate your honesty and willingness to communicate. Even if everything is going as planned, giving the client updates periodically will let them know that you are really on top of things and willing to go the extra mile to get things done.
On that note, make sure you never promise more than you can deliver. Nothing is sure to doom your business more than broken promises about the product you plan to deliver. If you won’t be able to do something or if the project timeline just won’t work for you and your crew, let the customer know the problems up front. It will be much better for them to be disappointed before committing to the project, rather than leaving them feeling furious and cheated by work that was not up to expectations.
After you finish a project with a client, stay in touch with them. Call each customer a week or so after a project is completed to ensure that everything is still up to satisfaction and no malfunctions have occurred. Send out customer appreciation fliers on occasion to remind them that you are still out there and appreciate their business. Mail coupons or special offerings to keep them interested in what you have to offer. By staying in touch, you will be the first ones that come to mind when they need another landscaping project complete. You will also be the one that they talk to their friends about. By doing a superb job on their landscaping and getting on a personal level with each and every client, you will be ensuring that when your customers are spreading the word about your business, they are saying good things.
Written by Clark Jones, owner of Tree Frog Complete Grounds Maintenance. Tree Frog is the best company for landscaping Columbia MO has to offer.
How Can Product Owner Develop Stakeholder Management Strategy?
All the organizations require a proper stakeholder management-based strategy so that the goals of the organization can be achieved most...
How To Display A Live Facebook Feed To Your WordPress Website
Around 22% of the global population uses Facebook. Such a large number of user-base suggests that Facebook truly has the...
5 Criteria of the Best WordPress Hosting to Know Before Buying
The best WordPress hosting, how to choose it? For many bloggers and website owners, there must be a question that...
Agile BI – All You Would Like To Know
The name says it all. As we talk about one of the most revolutionary approaches in the world of business...
Feeling Run Down?
We’re currently living through a difficult time for the world. Many of us are forced to remain indoors, working from...
8 Best Ways to Save Money When Shopping
If you want to save money when grocery shopping or each time you make a purchase, then you have to...
7 Travel Mistakes to Avoid
Traveling abroad requires a lot of planning and research to prepare for a trip abroad. Of course, it’s a wonderful...
5 Factors to Consider When Choosing Quality Magento Extensions for Your Online Store
It might seem that picking among three thousand available Magneto extensions is a simple and great way to extend your...
SHOP ELECTRONICS ITIEMS AT HOME COMFORT
Internet shopping can be very common and easily turn out to be a favorite choice for buying, since the items...
6 Simple Ways to Prepare Your Home for House Guests
Whether a family is coming in for the holidays or it is your turn to host this month’s book club...
How to Properly and Efficiently Optimize Your Website for SEO
In today’s crowded online world, a website that’s not optimized for SEO may as well not exist. Unless a customer...
8 Terrible Home Cleaning Mistakes You Might be Making
Knowing how to clean your home correctly is something that nobody teaches you in the formal education system. If you’re...
7 Things You Can Do To Kill Boredom During A Long Flight
Going on a vacation is one refreshing activity and a fun thing to do. Things get a little difficult when...
5 Bathroom Remodeling Tips You Must Know In 2020
The bathroom is one of the most frequently used places in the house. So, it should be most comfortable as...
Data Breaches Can Cost Over $6 Million – Can Hospitals Protect Patient Data?
It’s safe to say at this point that data breaches in the US healthcare system are quite common and are...
- Tech5 years ago
Creating An e-Commerce Website
- Tech5 years ago
Design Template Guidelines For Mobile Apps
- Business4 years ago
The Key Types Of Brochure Printing Services
- Travel8 years ago
Who Else Wants Also Nfl Hat
- General5 years ago
Kobe Bryant With His Unique Nba Jerseys
- Tech5 years ago
Climb Google Using These Checklists
- Tech6 years ago
Why Small Businesses Can't Ignore Mobile Technology
- Health6 years ago
Health Supplements For Sports Activities Nutrition