Connect with us

Home Improvement

Getting Personal With Landscaping

Getting Personal With Landscaping

As with almost every business out there, customer service and satisfaction are drivers of profitability. You can be the best landscaping company in the world, but if you don’t have good personal skills, chances are you will lose a significant amount of business based on service. The best companies, no matter their skillset, are great at getting on a personal level with their customers. It is important that you continually stay engaged with your customers, because without them, you have no business.

One of the easiest ways to get personal with your customers is by having an informal meeting with them before you get started on whatever project you may be undertaking. For instance, have them show you around the space, tell you what they are envisioning, and perhaps offer some advice or new ideas that you may have. This more casual, friendly setting will not only show them that you really care about their project and their wants and needs, but also that you are approachable and willing to answer any questions or concerns they may have.

Getting Personal With Landscaping

Once you have started the project, make a point to keep your clients updated. Let them know if delays are going to happen and why. They may not be extremely happy, but they will appreciate your honesty and willingness to communicate. Even if everything is going as planned, giving the client updates periodically will let them know that you are really on top of things and willing to go the extra mile to get things done.

On that note, make sure you never promise more than you can deliver. Nothing is sure to doom your business more than broken promises about the product you plan to deliver. If you won’t be able to do something or if the project timeline just won’t work for you and your crew, let the customer know the problems up front. It will be much better for them to be disappointed before committing to the project, rather than leaving them feeling furious and cheated by work that was not up to expectations.

After you finish a project with a client, stay in touch with them. Call each customer a week or so after a project is completed to ensure that everything is still up to satisfaction and no malfunctions have occurred. Send out customer appreciation fliers on occasion to remind them that you are still out there and appreciate their business.  Mail coupons or special offerings to keep them interested in what you have to offer. By staying in touch, you will be the first ones that come to mind when they need another landscaping project complete. You will also be the one that they talk to their friends about. By doing a superb job on their landscaping and getting on a personal level with each and every client, you will be ensuring that when your customers are spreading the word about your business, they are saying good things.

Written by Clark Jones, owner of Tree Frog Complete Grounds Maintenance. Tree Frog is the best company for landscaping Columbia MO has to offer.

Continue Reading

Recent Posts

Home Improvement4 months ago

How To Add More Value To Your Home

If you have some spare cash in the bank, it is likely you would like to spend it on your...

Lifestyle4 months ago

What is a Deep Plane Facelift

Cosmetic surgery is a choice that needs a lot of research and when it comes to thinking about a facelift...

Entrepreneur4 months ago

Unveiling the Demand for Digital Marketing Courses: A Comprehensive Analysis

In recent years, the realm of marketing has undergone a seismic shift propelled by the digital revolution. As businesses increasingly...

Home Improvement4 months ago

What Does an Effective Wardrobe Spring Clean Entail?

Spring is upon us which means one thing and one thing only. It is time for the annual purge of...

Business5 months ago

Your Basic Guide To Creating A Unique Investment Blog

Starting your own blog is great and once you get the ball rolling, it can be a good passive income...

Business6 months ago

3 Low-Risk Ways To Get Your New Business Started

Once you’ve got an initial business idea and believe that it will be a success, there are some basic things...

Lifestyle6 months ago

Conquering the Co-free Zone: Tips for Thriving as a Remote Worker

Adjusting to an office environment can come with its downfalls in the sense that it might be a shock to...

General7 months ago

3 Ways To Take Control Of Your Finances Starting Now

If your finances have taken over and are bringing stress to your life, we understand just how overwhelming it can...

Travel9 months ago

Best Places To Visit In The North Of England

If you live in England, you will know there are many different places to visit for the weekend. There are...

General9 months ago

Green Home Improvement Ideas

In a world where environmental concerns are growing, the concept of “green” has gone beyond a trendy catchphrase and is...

Lifestyle9 months ago

How to Host an Unforgettable House-Warming!

The time has finally come. You have moved into your dream pad, and are officially adulting in your very own...

Autos9 months ago

A Guide to Parking Lot Striping

The journey to a well-striped parking lot begins with the right paint. In this brief guide, we’ll unravel the mystery...

Business12 months ago

Business Tips For Protecting Your Finances During A Recession

In 2023, taking the necessary steps to protect your finances for your business is now more important than ever. The...

Lifestyle1 year ago

Tips For Cleaning Your Trainers

If you’re into your trainers and streetwear, you’re likely to be very conscious of keeping them looking their best! So,...

Marketing1 year ago

Branding Trends For Start-Ups in 2023

Branding is incredibly important as it impacts how your business reaches and connects with its target market. If you’re branding...

Categories

Archives

Trending