Get the Word Out: How to Communicate Better with Your Customers

Effective communication is an essential component to running a successful business. Regardless of the industry that you work in, communication with customers must be convenient, clear and timely. Modern technology has changed the way businesses communicate with customers, but your business may not be taking full advantage of all of the opportunities to do so.… Continue reading Get the Word Out: How to Communicate Better with Your Customers

Raise Your Retention: Avoid Embarrassing Customer Service Mistakes

Having excellent customer service is at the heart of every good business. When your customer service department is having issues, customer retention will suffer, as will your sales. The customer service department is your company’s representation to the customer and should relay competency in addressing their concerns and be knowledgeable of their needs. The following… Continue reading Raise Your Retention: Avoid Embarrassing Customer Service Mistakes

How Showing Off Your Business’ Inner Workings Can Create Customer Buzz

If your business is running efficiently, you should be proud of that achievement. Moreover, sharing your company’s on-task internal processes with customers and visitors is a great marketing tool. Here are some of the advantages you’ll enjoy by inviting the public to view your company’s inner workings for specific and meaningful purposes. Community Support Some… Continue reading How Showing Off Your Business’ Inner Workings Can Create Customer Buzz