Raise Your Retention: Avoid Embarrassing Customer Service Mistakes

Having excellent customer service is at the heart of every good business. When your customer service department is having issues, customer retention will suffer, as will your sales. The customer service department is your company’s representation to the customer and should relay competency in addressing their concerns and be knowledgeable of their needs. The following… Continue reading Raise Your Retention: Avoid Embarrassing Customer Service Mistakes