More than half of the businesses are using VoIP or Voice over Internet Protocol to benefit from comprehensive and cost-effective communication without burning the cash. That is why VoIP is growing bigger and bigger with each passing day. The use of the virtual phone system has increased manifold, as compared to the past decade.
In such an ever-evolving VoIP world, keeping a check on the latest trends is even more important for every business which has adopted this revolutionary telephony technology. Here are our top 4 VoIP trends that were in news throughout 2019 and will impact the future as well.
- Cloud telephony leads the way
VoIP can be availed in two major ways: on-site deployment and hosted/cloud-based deployment. Out of these two, cloud telephony has witnessed a high surge in the past year and is likely to rule the VoIP world in the future as well. Based upon the current market scenario, the global cloud market is likely to touch the mark of USD 22.13 Billion, growing at a CAGR of over 17% by the end of the year 2024.
Out of all the cloud telephony markets, Asia-Pacific will witness the highest growth. The reason behind such rapid and constant growth of cloud telephony is its ability to cater to all the increased demands of enterprise mobility and mobile workforce without exerting a high financial burden.
It enables an enterprise to set-up a comprehensive communication infrastructure set-up without being worried about hardware and software installation. The cherry on the cake are the numerous features that include IVR, CRM integration, task automation, and auto call distribution. All these factors contributed to the growing market size of cloud telephony. This commendable growth in the cloud telephony clearly shows that there is no dusk for this technology.
- VoIP is supporting in-app messaging in full-swing
In-app messaging is the facility to send messages to your contacts directly from the existing software/program. It has already made entry into various Microsoft Office applications including Outlook and Excel and allows a user to gain access into Skype or any other messaging app without switching platforms. This in-app messaging has made communication more powered and real-time.
Apart from this, in-app messaging is likely to improve your team’s productivity by 3x and engage them in at an advanced level. Seeing all these benefits, various virtual number service providers are trying to integrate in-app messaging into VoIP. If they are offering a calling app then it is already included in the app.
Going a step further, the business VoIP phone service has also started offering an in-app messaging facility in the cloud and desktop applications. This trend was welcomed by the business world with open arms. Now, almost every single VoIP service provider offers in-app messaging. The future has no place for applications that lacks this facility.
- AI will come at the first seat
AI or Artificial Intelligence has already shown its viability in our day-to-day life. Devices like Alexa and Google Home are making our life easier than ever. VoIP is also going to adopt AI in full swing. Though it is already there in the form of IVR (Interactive Voice Response), reporting, automatic call distribution, and auto call answering facility in your online phone numbers, it is likely to do little farther by offering AI-powered chatbots for your business.
These chatbots will be capable of conducting human-like interactions with the customers without asking for any human intervention. Based on the data related to voice recognition, past purchase history, and voice emulation, these chatbots will soon replace your agents. So, in the future, we might witness the existence of human-free call centers.
Not only this, with the integration of high-end AI, your virtual numbers can auto-detect the call quality, mend the broken signals, recognize low bandwidth, and network incompatibility with zero human intervention. With AI, VoIP will be able to form a self-healing network system and deliver nothing but par excellence customer service each time.
- The much-awaited 5G will be unveiled
VoIP has already changed the way businesses communicate with stakeholders. The launch of the 5G or fifth-generation network will make it extra dependable and empowered. 5 G will offer ultra-light and high-speed internet networks at a low cost. With the launch of 5G, your virtual numbers will be free from issues like jitter, latency, and call drop. Web conferencing can be clearer and better. Hence, VoIP will be all powered-up with the launch of AI.
The Final Word
VoIP is indeed one of the most advanced telecommunication technology that has changed the way we used to communicate. All these trends clearly show that VoIP was, is, and will be the best telephony resource that any business can ever ask for. So, if you haven’t started using it for your business, do it before this year ends and have a fresh and growth-driven start in the New Year.